Privacy Policy
Information that you provide to us on this website will be collected by us and our subsidiaries and related businesses. Please see the About Us page for details about how to contact us. The purposes for which the information is collected are described in the collection form. We may not be able to assist you with your request if you do not provide your information. In order to deal with your request we may need to disclose your information to our associates, contractors and service providers, who may be overseas.
We may also use your information to offer or provide you with products or services or ask for your feedback. Our Privacy Policy contains information about how you can access your personal information and request corrections or complain if you are dissatisfied with how we have dealt with your personal information.
You can request a copy of our privacy policy at any time by contacting us via the contact us page.
Complaints
Please address complaints to;
Team Manager
MAP Home Loans
PO Box 470
Pomona Q 4568
Email: admin@maphomeloans.com.au
We will manage your feedback via our Director Craig Vaughan.
In the Event that the compliant you lodge with us is unable to be resolved you can refer your complaint to the Australian Financial Complaints Authority (‘AFCA’), who are our appointed External Dispute Resolution scheme. Note that you can only contact the AFCA if you have not been successful in coming to an agreement with us regarding your complaint. Their contact details are:
Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001
Online
Phone
PeterGreat service, always attentive and let us know what would happen, how it would work, what was required etc. Craig goes the extra mile and is always available on the phone or email at anytime to explain things. Phenomenal Service. You won’t get better (Although first house purchase in Australia, this is my 4th house purchase and the best service yet by far!).
Chloe and Ben P.A and Chef from Auckland New Zealand on a 461 Visa, Bought a New Home in Brisbane QLDCraig – you always answered my emails and phone messages very quickly (even at 11pm or when you were overseas)! Although we never met in person we developed a great broker/borrower relationship through correspondence. You went over and above our expectation as a broker – especially when things were taking a long time or other people were making mistakes. You continued to keep us updated on the progress of our loan and I never had to follow you up on anything. You had great attention to detail you were never pushy and I felt like you were always honest with us. I would definitely recommend you to all my friends and family. Thank you so much for helping us buy our first home. We will contact you again when we are ready for the next one! Cheers Chloe Ben
TheresiaThanks for your assistance. You’ve made my first home buying experience very easy & pleasant. I will for sure recommend your service if any of my friends is looking for home loan deals. Regards, Theresia
