Information that you provide to us on this website will be collected by us and our subsidiaries and related businesses. Please see the About Us page for details about how to contact us. The purposes for which the information is collected are described in the collection form. We may not be able to assist you with your request if you do not provide your information. In order to deal with your request we may need to disclose your information to our associates, contractors and service providers, who may be overseas.
Please address complaints to;
MAP Home Loans
PO Box 7753
Sippy Downs Q 4556
We will manage your feedback via our Director Craig Vaughan.
In the Event that the compliant you lodge with us is unable to be resolved you can refer your complaint to the Australian Financial Complaints Authority (‘AFCA’), who are our appointed External Dispute Resolution scheme. Note that you can only contact the AFCA if you have not been successful in coming to an agreement with us regarding your complaint. Their contact details are:
Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001
1800 931 678