We pride ourselves on the quality of service we provide to our clients and we welcome your honest feedback.
What Our Clients Say:
We could not be happier with map home loans, great communication throughout the entire process and always a helping hand when needed. Justin Thom made buying a house incredibly easy and made sure we got the best deal possible, he went above and beyond to make sure we understood everything and to make sure we were satisfied. Will definitely be going through Justin again when we want to buy a new property!
My name is Terry Hou from Victoria, I met many dodgy brokers in the past 10 years. I almost desperate with loan brokers until I met Craig. Young, professional, knowledgeable. Compared with the private financial planner that CBA allocated to me, Craig shown his strong knowledge of the CBA’s product and policy during our conversations. Before Craig, I tried asking my CBA financial planner to organise a loan top-up several times, every time I got same answer: NO you cannot do it, it exceed your serviceability! And then I almost gave up until met Craig accidentally.
With his motivation, knowledge and great understanding of bank’s policy, he helped me a lot to achieve the top up finally at CBA, which avoided lots of hassle of getting re-finance to another Bank. I would like to say Thank you so much Graig! You are the best!!! Your service is A+++.
Tom and Sophie
Craig at MAP Home Loans was recommended to us and since that recommendation we have not looked back. We wanted to use a specialist in home loans after we had struggled to achieve a good refinance deal when dealing directly with the bank ourselves.
Craig quickly understood our requirements and provided a number of clear recommendations, some of which we hadn’t considered ourselves or thought were not achievable. Craig seemed to handle our complicated refinance process with ease and we especially liked that he constantly keep us informed of the status without the need for us to chase up.
Ultimately, the refinance process was made very easy for us and we are now enjoying the monthly savings through a very competitive interest rate that we believe we could not have achieved by negotiating ourselves.
Thanks Craig, we now recommend you to others and we look forward to working with you in the future.
Russell and Natalie McGrath
Fantastic service all round from Craig Vaughan. Craig was extremely reliable, courteous and wonderfully knowledge in all areas of purchasing a home. We are fairly new to Australia and this was our first house purchase so discovering MAP Home Loans was a stroke of luck and we couldn’t of done without Craig – So thanks very much.
Kristofer and Eilonwy
Thanks for your precious help along the process. MAP has been really great. Your honesty and continuous feedback helped us a lot. Before meeting Craig it was really hard to find some accurate information from different lenders and financial institutions ( I am on a visa 461 and my partner is a PR). I was told at first that we wouldn’t get the FHOG and that the bank would not provide more than 80% …which would make it impossible for us to purchase the property we wanted. Craig was able to explain clearly the pros and cons of buying off the plan and his objectivity was much appreciated. At the end of the day and thanks to Craig knowledge regarding temporary visa status, we got the FHOG approved and a 95% loan from the bank (+LMI) ! Everything went well as expected and we were able to understand all the requirements to ensure that the deadlines were respected in a prompt and timely manner. It has been a pleasure to deal with them and I would definitely recommend them should you be looking to purchase a new property.
Anjuli & Kris Balachandran
Finally, we were able to buy our own place in Sydney. THANKS to Craig Vaughan. We were given the run around by various banks (we had a unique situation and despite good income and stable one, loan wasn’t coming easy).
When we almost finally gave up, we had nothing to lose and made one last call and it was to Craig. Our hopes were back in two days from there, and had our loan approved with in next few days. We appreciated all the prompt and helpful responses to all of our queries in relation to purchasing with a Temporary Visa. He even made a bank valuation possible in 24 hours or so.
If we ever need help again with our finance, Craig will be the first person we would call.
Anjuli & Kris
Travis & Sonia
We move to western Australia in 2012. I am from NZ and my husband is from Hawaii. We never realised how much we would love it here so after a year of being here decided we wanted to build a house in Perth and permanently reside in WA. Travis is on a 461 visa and upon enquiring to different builders found that his visa was going to be a problem. We went through two brokers, declines in applications and finding out Travs visa was going to be a problem, unless we could come up with a 20% deposit. We have four children aged 6,5,4 and 1. I am a stay at home mum and Travis works as a mining technician. We were renting and 5% was the maximum we could come up with. I found map home loans through a internet search and contacted Craig. He immediately explained to us that we could get a loan with only 5% deposit. Within a few days We had all the information we required. Basically he had our pre approval for a house and land package in Perth subject to valuation. The estate we wanted to build in was new and still being developed. After 6 months delay we looked in the south west coast of WA where we dreamed of living. Found abeautiful home, put in An offer and Craig had our full approval within weeks. It was such a long process overall but Craig went beyond what he needed to do and stayed in contact, kept us informed throughout and was such a blessing and great person to deal with. We can’t thank him enough for helping us reach our goals. We will definately contact him In future if we ever decided to buy again. Thank you Craig and map home loans. We are extremely happy. Travis & Sonia, Hopetoun WA
Andreas Moneta & Ashlee Green
Justin at Map Home Loans provided us with excellent service. We appreciate all the prompt and helpful responses to all of our queries in relation to purchasing with a Temporary Visa and choosing from a variety of home loans. Approval of our loan application came through much earlier than expected. We will not hesitate in contacting Justin again for future purchases or in recommending him to others
Andreas & Ashlee
Jon & Anna Reed
We’re so glad that we found Craig a couple of years ago. He has been so helpful along every step of the way in us purchasing our first home and again recently when we remortgaged to carry out some renovations.
He’s easy to talk to, friendly and we have a lot of confidence in his ability and opinions.
I wouldn’t hesitate to recommend him or his company to any friends who need assistance.
Thanks Craig and the MAPS team!
Nelly and Jamie, Newington NSW
We are extremely pleased with Craig’s service. He just made the whole process of refinancing and applying for a new loan much less stressful. As we both work and have two kids there was no way of achieving the results on our own. Craig explained in easy understandable language the best way to set up our finances for maximum savings. We would definitely recommend Craig and will definitely be using Craig in the future. Thank you Craig!!!