We pride ourselves on the quality of service we provide to our clients and we welcome your honest feedback.
What Our Clients Say:
Zaskia
From the very first inquiry I sent to MAP Home Loans, Justin Thom – Mortgage Advisor has been extremely attentive and efficient. My husband and I were on a visa awaiting permanent residency and he/Map Homeloans were one of the only companies willing to guide and help us purchase our first home in Australia. His extensive knowledge regarding visas and the Australian financial market confirmed we were in the best hands possible. It can be a stressful experience buying a house for the first time but Justin Thom was committed to helping us every step of the way answering every call and email straight away. He project managed our process by communicating with the bank and lawyers. He also took the time to explain every step which really makes a personal difference. A friend of mine used another broker from a different company but she had nothing but issues buying her house and had to chase for assistance, whereby Justin provided exceptional service throughout. I highly recommend him to anyone and everyone that is buying a house, car or requires financial planning.
Elvany & Oscar
We can’t thank Monika enough for her professional service and help with our first home. She makes sure we understand everything, make informed decisions and help make everything as smooth as possible. She replies promptly to all of our needs/ questions (even after hours) and her expansive knowledge has helped us greatly. We would recommend her to anyone anytime , thank you Monika!
Daniel
Craig recently helped refinance my mortgage and I cannot speak highly enough of his professionalism, knowledge and willingness to help. I have dealt with a number of banks & brokers over the years and they could all learn a thing or two from Craig. He ensured that all my objectives were taken into account and was able to tailor advice that was appropriate to my circumstances. He kept in touch with me throughout the whole process and was always happy to answer all my questions. I sincerely thank Craig for all his help and look forward to working with him again in the future.
Alec Lennon
This is the second time we have used Map Home Loans and Craig excelled once again! His attention to detail and the speed at which he gets the banks approval / unconditional finance on home loans is second to none! Craig also went out of his way to help us with our many questions and provided great advice. My partner and I plan to buy more investment properties in the future and we will use Map Homeloans again and again… I recommend you do to!! 🙂
Rob & Christina….and the bump!!
It was my first time entering the mortgage market and Craig made the whole process very simple. We originally spoke when I was on a 457 with my PR in progress and he recommended if I wasn’t 100% set on a property to hold out to get first time buyers allowance and stamp duty waiver. A year or so later with a deposit on an ‘off the plan’ apartment in Perth, Craig was right there to guide me through the whole process while I was working overseas in China. All my multitude of questions where answered in great detail…almost instantaneously at times!! I got exceptional advice on future planning in regard to an investment property and family home with a mortgage geared to suit. Dare I say, I finally understand this negative gearing lark!?! I can’t say enough good things about the service provided by Craig and MAP. I’ll be in touch shortly for the family home mortgage….when we’ve worked out how many bedrooms we’ll need!!
Gareth and Lisa
We are so happy with the great service Map Home Loans provided! Our situation was far from the norm, and the team’s knowledge of the banks policies was outstanding. We felt they went the extra mile for us, and would have no hesitation in recommending Map to others. We will definitely use them again in the future!
Rosina and Robert Epps
We can’t thank Justin enough for all the effort with our loan. After a couple of false starts, he put so much work into helping us a fantastic deal in purchasing our beautiful property. Justin was incredibly patient in answering all our questions and was more than happy to examine all the possibilities. I have felt very comfortable recommending Justin to friends and family and certainly will be contacting him again if we move. Thank you Justin, your tireless efforts were greatly appreciated.
Madeleine and Pete
Map Home Loans was our saving grace, helping up navigate a system we didn’t quite fit and ultimately getting us into our first home! Their clear concise information made the process easier to understand and we would highly recommend them to anyone looking at taking on a home loan.
Madeleine and Pete
Craig and Louise
We were buying our first home and really appreciated Craig’s advice throughout the process – especially with one of us coming from overseas so not knowing much at the beginning about how things worked in Australia. We were able to get a loan at a good rate and avoid paying LMI which saved us several thousand dollars that we can now put towards other things. Very helpful and informative about all aspects of the process, not just the loan, which we really appreciated as it made the whole thing a lot easier for us. From the initial basic enquiries through to the nitty gritty of settlement he was available for questions and quick to reply. Craig also has lots of links to other providers eg soliciters which helped things go smoothly.
Devan & Amanda
Craig, we couldn’t have done it without you! You made us a priority, taking the time on your holidays and on a weekend to chat with us. Throughout the entire process we were blown away by your quick and professional guidance and responses to our questions. You delivered above and beyond our expectations – and are ultimately the one to thank for achieving our tight timeline and allowing us to move directly into our new house. I know we will recommend your services to all of our family and friends, and will utilise your services for any future home loans. Thank you!
