We pride ourselves on the quality of service we provide to our clients and we welcome your honest feedback.
What Our Clients Say:
Gareth and Lisa
We are so happy with the great service Map Home Loans provided! Our situation was far from the norm, and the team’s knowledge of the banks policies was outstanding. We felt they went the extra mile for us, and would have no hesitation in recommending Map to others. We will definitely use them again in the future!
Rosina and Robert Epps
We can’t thank Justin enough for all the effort with our loan. After a couple of false starts, he put so much work into helping us a fantastic deal in purchasing our beautiful property. Justin was incredibly patient in answering all our questions and was more than happy to examine all the possibilities. I have felt very comfortable recommending Justin to friends and family and certainly will be contacting him again if we move. Thank you Justin, your tireless efforts were greatly appreciated.
Madeleine and Pete
Map Home Loans was our saving grace, helping up navigate a system we didn’t quite fit and ultimately getting us into our first home! Their clear concise information made the process easier to understand and we would highly recommend them to anyone looking at taking on a home loan.
Madeleine and Pete
Craig and Louise
We were buying our first home and really appreciated Craig’s advice throughout the process – especially with one of us coming from overseas so not knowing much at the beginning about how things worked in Australia. We were able to get a loan at a good rate and avoid paying LMI which saved us several thousand dollars that we can now put towards other things. Very helpful and informative about all aspects of the process, not just the loan, which we really appreciated as it made the whole thing a lot easier for us. From the initial basic enquiries through to the nitty gritty of settlement he was available for questions and quick to reply. Craig also has lots of links to other providers eg soliciters which helped things go smoothly.
Devan & Amanda
Craig, we couldn’t have done it without you! You made us a priority, taking the time on your holidays and on a weekend to chat with us. Throughout the entire process we were blown away by your quick and professional guidance and responses to our questions. You delivered above and beyond our expectations – and are ultimately the one to thank for achieving our tight timeline and allowing us to move directly into our new house. I know we will recommend your services to all of our family and friends, and will utilise your services for any future home loans. Thank you!
Gemma & Steve Leonard
We would highly recommend MAP home loans. We worked with Craig and he was our knight in shining armour! After purchasing our dream property (and then madly saving $ for months) we were knocked back by our bank when it came to getting a construction loan to build our dream home. We were devastated as we were virtually told that what we wanted to do was impossible (unless we came up with a much higher deposit). On a whim my partner and I did some ‘googling’ and came across MAP home loans. Before we knew it, we were in contact with Craig who not only found us a loan, but at a much lower rate. He was so organised throughout the whole process, honest, dedicated and obviously very passionate about the work that he does. He was always quick to respond to emails and was available to chat whenever was required. We are now living in our beautiful home and we honestly would not have been able to do this without him. Thank you so much!
Andrew and Fiona Minniss
After years of difficulty with home construction finance, Justin Thom navigated a solution for us. His flexibility, perseverance and willingness to work with us and accommodate our needs is unmatched by any other broker who we have worked with. This goes without even mentioning the great rates that he negotiated for us. We are very grateful to Justin, who in his great service, changed the trajectory of our life by finding a solution to the finance for our housing project.
We could not be happier with map home loans, great communication throughout the entire process and always a helping hand when needed. Justin Thom made buying a house incredibly easy and made sure we got the best deal possible, he went above and beyond to make sure we understood everything and to make sure we were satisfied. Will definitely be going through Justin again when we want to buy a new property!
My name is Terry Hou from Victoria, I met many dodgy brokers in the past 10 years. I almost desperate with loan brokers until I met Craig. Young, professional, knowledgeable. Compared with the private financial planner that CBA allocated to me, Craig shown his strong knowledge of the CBA’s product and policy during our conversations. Before Craig, I tried asking my CBA financial planner to organise a loan top-up several times, every time I got same answer: NO you cannot do it, it exceed your serviceability! And then I almost gave up until met Craig accidentally.
With his motivation, knowledge and great understanding of bank’s policy, he helped me a lot to achieve the top up finally at CBA, which avoided lots of hassle of getting re-finance to another Bank. I would like to say Thank you so much Graig! You are the best!!! Your service is A+++.
Tom and Sophie
Craig at MAP Home Loans was recommended to us and since that recommendation we have not looked back. We wanted to use a specialist in home loans after we had struggled to achieve a good refinance deal when dealing directly with the bank ourselves.
Craig quickly understood our requirements and provided a number of clear recommendations, some of which we hadn’t considered ourselves or thought were not achievable. Craig seemed to handle our complicated refinance process with ease and we especially liked that he constantly keep us informed of the status without the need for us to chase up.
Ultimately, the refinance process was made very easy for us and we are now enjoying the monthly savings through a very competitive interest rate that we believe we could not have achieved by negotiating ourselves.
Thanks Craig, we now recommend you to others and we look forward to working with you in the future.