We pride ourselves on the quality of service we provide to our clients and we welcome your honest feedback.
What Our Clients Say:
I am so happy to have learnt of MAP Home Loans whilst in the process of refinancing my home loan from HomeStart. Tom was very attentive to my needs in the selection of the products he brought to my attention for consideration. Thank you Tom for your expertise and for saving me money through the LMI waiver. Tom is very accessible (either through his mobile or email), and I received regular updates throughout the process of my refinancing. I will definitely recommend MAP Home Loans to friends and families.
My wife and I managed to purchase our first home thanks to the invaluable help we received from MAP home loans and Justin Thom specifically. We were guided through the whole process in a manner that was professional and patient. We would fully recommend their services.
Sandi & Cameron
We are so happy we found MAP! Tom was excellent, reliable and went the extra mile to get us the right home loan. Being Australian expats, earning foreign income, the new APRA regulations really made it difficult for us to get a home loan. Other brokers found us lenders who either would not deal with us at all, or limited severely the amount we could borrow, or would only lend to us with a 60% LVR. After feeling quite dejected, we spoke to Tom, and within a matter of a few weeks, we had pre-approval for a loan that actually worked for us. We have now bought our future home for when we return to Australia and we could not be happier. Tom worked with us and our agent right up until settlement, and as we are not in Australia, he is still helping us sort out little things like setting up banking facilities. My husband and I highly recommend Tom and MAP.
As an Australian working overseas and even thinking of property investment via bank loans was just a challenge that I could not believe if I will make it…, but yet I was determined and I needed a property back home, and that dream came into action only when I got in contact with Monika Tran, she guided me and my son from the concept up to the signing of entire loan approval.
MAP & Monika will remain as part of our family on future investments with Australia, InshaÁllah.
Words cannot describe how thankful I am to Monika and James for helping me with my refinance and new purchase. It has been an uphill battle, no amount of words can even describe. Nevertheless, they have stuck out to the end and made sure I am not alone in the situation. Tough as it may be, but it was a battle we won!
I highly recommend MAP Home Loans, as their team always go above and beyond to provide personalised service to their clients.
I express my deepest gratitude for all their effort and assistance throughout this journey, which I know only MAP Home Loans can provide.
I was introduced to MAP (specifically Craig) through a friend that was currently dealing with him. I wasn’t sure what to expect at first but Craig’s industry knowledge, willingness to help answer my questions, the fact his services are ongoing in the form of keeping up to date with the market and generally just being great to deal with means not only will I be utilising his services again but recommending MAP to any of my friends and family!
Overall, a very happy client.
Justin helped us refinance our loans with lower interest rates and organise new loans with the best deals he could get with the banks. Justin is always available to help and answer questions be it over the phone, email or text. We found it so easy to deal with Justin and so much better than the banks. We have recommended Justin to our family and friends who have equally found him as helpful and efficient as us. Thank you Justin you are amazing!
Ken and Lynn
We found MAP through our searches in 2015, as we were running out of options to complete an off the plan purchase as student visa holders. The previous advisor from another mortgage broker house had been too over confident and misinterpreted our situation, costing us valuable time. Justin from MAP came in and assured us that we could obtain the loan based on our circumstances. We got the loan, settled the property in time and in the process averted a potential loss. Since then, we had purchased our second property through Justin and the process was stress free. Justin provided us the options, guided us through the process and gave us updates. He is a very experienced broker and always prompt in replying to our queries. We recommend him to anyone who needs home loan services.
Chris & Michael
Earlier this year we bought our first property in Sydney with the help of Monika from Map Home Loans. Being on a visa, the process can be complicated and daunting, but with the help and advice from Monika and her team we got the first property we went for. We are so grateful for all of the advice and hard work Monika put in, she was on call 24/7 from the initial stages of house hunting to making the offer and settlement. She was never pushy and gave advice tailored to our situation – always in our best interest. I couldn’t recommend Map Home Loans enough, especially for those on a visa. We look forward to working with Monika again when we purchase our next property!
As expatriates living in the Middle East we had no idea how we could secure our dream by purchasing property in Australia. My husband being South African and I Australian posed challenges with financial institutions when seeking loan approvals. An Internet search directed us to MAP Home Loans, whereby we emailed them hoping for the best. Within 24 hours we received a reply form Justin, completed our financial profile and were on our way to securing a loan. It couldn’t be easier and we couldn’t have been more excited.
We were blown away by Justin’s expert knowledge. From answering our multitude of questions, helping us complete the paperwork and even explaining various financial terms, we learnt very quickly just how brilliant he was at this specialised work. He had our trust from day one. Add to this his humble and down to earth nature, well, he really is quite extraordinary.
Justin spent countless hours attending to our file, always patient and excited to help. It really showed that he loves what he does and his spirit is contagious. He always assured us of his availability and often attended to our emails and skype calls after work hours. Whilst we of course wanted to respect his free time, there were a few occasions we needed to speak with him on weekends. One instance in particular, on settlement day, is worth mentioning. We will never forget how he went above and beyond ensuring the mistake was remedied. It was quite a serious mistake (from our Solicitor’s end, not MAPs) and yet there he goes, once more demonstrating his utmost dedication in helping us, ensuring the problem is fixed.
Justin works with professional laser like focus and his attention to detail is second to none. He is reliable, honest and always had our best interest at heart. From completing our profile, through pre-approval all the way through to our loan being granted, we had nothing to worry about. Behind the scenes Justin was even negotiating lower interest rates for us. Amazing!
Justin, we cannot recommend you or MAP Home Loans enough. Our review just doesn’t do you justice. It is because of you that we now have a place to call home when we return. You have given us peace of mind, calm and so much joy. We look forward to sitting on our deck, popping the “champers” and toasting you upon our return. Without you, our dream would not be possible.
Thank you Justin and thank you MAP Home Loans.