We pride ourselves on the quality of service we provide to our clients and we welcome your honest feedback.
What Our Clients Say:
The single best thing we did going through the mortgage process was to contact MAP. Michael and Monika just made the whole experience smooth and straight forward. We went through a number of professionals and got varied answers with no success, and we were convinced this was an impossible situation. In just over a month after contacting MAP we are moving in our new property.
Peter & Victoria White
We couldn’t have been more impressed with the support we got from the MAP team in buying our first home. We were recommended to MAP Home Loans through a friend who had used them previously. It’s fair to say that buying your first house can be particularly daunting but having MAP Home Loans helping us at each stage made it so much easier and took a lot of the worry away. Monika our personal contact was exceptional in managing our progress from day one in guiding us through the process, answering to every request timely and also having the patience (or maybe a better word is tolerance) at times in supporting us at all hours through the process – even managing her own holidays to ensure we settled on time – far beyond the call of duty.
We couldn’t recommend Monika, Michael and the team at MAP Home Loans highly enough if you are buying a house – particularly if it is your first…
Peter & Vic White
Monika Tran from Map Home Loans was professional, attentive and efficient. She took the time to understand our financial situation and recommend the best product to suit our needs.
Michael N assisted us for the entire Mortgage process from Pre-Approval until Settlement and we could not recommend him highly enough.He did a fantastic job keeping us informed about everything during the process and went above and beyond.
We would highly recommend Michael and Monika to anyone as personable characters with strong professional ethics.
Achla and Darren
We are living in the UK, and Monika has been able to help us on settling not one, but two loans in Australia in the past 6 months. The mortgage process is stressful as it is, but Monika has been able to deliver a seamless process all with us overseas the whole time. We were updated every step of the way, and the advice given to us was always helpful. I’d happily recommend MAP services to anyone requiring a mortgage.
We have had the pleasure of dealing with Monika and Michael twice now, both times the service has been excellent. They are very responsive, give sound advice and always follow up. As two Australians living overseas and buying property back in Australia, the process was rather daunting at first. With Monika’s guidance we were able to seamlessly work through the whole process. Thank you again!
Michael, Monika and Tom (and all the team at MAP home loans!) helped us to finance our first home! They were willing to answer all our questions and follow up any issues so promptly. We sat back and waited for everything to happen with ease. Thanks again for all your help! We certainly recommend the team!
Joanne and David
Justin made the process so easy and seamless. He was highly efficient, and kept us updated throughout the process. We have used other brokers in the past and have been disappointed about the protracted process and poor communication. Justin and his team are different to other brokers, we highly recommend MAP Home Loans to anyone looking for superior service and results.
Monet and Jinette
Owning our first investment property was a breeze! Thanks to efficiency of MAP homeloans, we were able to go through the process without a hassle. We were supplied with information, assistance every step of the way. Always ready to provide for help anytime.
Janet and Mun Kit
Our situation as residents who work overseas in Malaysia made it very difficult for us to get a bank loan from Australia. We were referred to a few loan brokers from friends but all gave very negative feedback. However, we were very fortunate to have found Tom Lu from MAP who fought relentlessly to get us a loan. Our initial loan application was declined but Tom never gave up, he continued to appeal and guided us each step of the way until finally we got the loan. Our case was very unique and unprecedented due to the circumstances which we were in but Tom with the ground support of MAP managed to get it done. If you need a loan, don’t look any further, get in touch with MAP.
When I started a contracting role several years ago, I wasn’t sure what kind of a risk the banks would see me as.
MAP Home Loans helped me through the whole process. Craig secured our first and subsequent pre-approvals, for the amount that I never thought was achievable.
Fast forward several years, we finally decided to take the plunge, and Michael was there helping us every step of the way from getting us a fresh pre-approval to ensuring that our home loan was funded without issue.
Overall a very positive experience, and I would not hesitate recommending MAP to anyone who needs their service.