We pride ourselves on the quality of service we provide to our clients and we welcome your honest feedback.
What Our Clients Say:
I have used Map home loan services since 2012 with two occasions requiring financing. My situations had their challenges and we stumbled on obstacles, but, from the start Craig Vaughan was my way-finder. (I am in no way educated or familiar with banking to even pretend to understand what I was doing). He dealt with the banks and lawyers, he simplified the monotony of paperwork, always incredibly easy to contact (even with the silliest of queries). I found him honest and patient, up to date with relevant legislation and fiscal climate change and I especially appreciate the personal component of the business… I always made to feel I was number one on their list
I have thoroughly enjoyed the process of buying my first property in Australia with MAP home loans. Particularly I am very impressed with clear, timely and concise communication. The custom built software for document management made my life super easy! You are doing great work, many thanks to you and your team Craig!
We have used Craig’s services twice now and on both occasions he has come up with solutions where others have given up. For us he made the difference between us getting a mortgage or not so can’t recommend him highly enough.
Michael from MAP Home Loan was very helpful and responsive. Great Service from MAP Home Loan.
Tom at MAP home loans went above and beyond for us to achieve our dream of buying family land. After having issues with a previous bank we turned to Tom from MAP home loans and never looked back. Ours was not any easy, smooth sale (nothing every is with family), but Tom was so patient and helpful with every new obstacle we faced. We would never have kept striving to achieve our land if it’s wasn’t for Tom’s help and advice throughout the whole process. Thank you is not enough for the time and effort Tom has put into our loan application. We will definitely recommend Tom and MAP home loans in the future
We are extremely grateful to Michael Nguyen of Map home loans for getting us a mortgage when it seemed impossible. I am an NZ citizen (SCV holder) and my wife is English on a 461 visa. We had run into so many problems with our previous broker due to this and nearly gave up hope. I read reviews of MAP and decided to give it a go as a last resort. Right from the very first conversation we had with Michael (I think it was a Sunday afternoon around 4pm) he seemed confident he could get us a suitable home loan and it turned out he was true to every word.
Michaels service and support throughout the whole process was absolutely outstanding. He always kept us up to date, well informed and everything ran so smoothly. Our situation was a little complicated with neither of us being permanent residents, but Michael was confident and reassured us every step of the way. We would highly recommend him to anyone looking for mortgage advise and will certainly be contacting him for any future needs. Thank you Michael, it was an absolute pleasure!
Adam and Rebecca
I am extremely Thankful to Michael Nguyen of MAP loans for the service provided. I had approached many mortgage agents and had given up hope of obtaining the loan amount desired by me, either the sanctioned loan amount would be too little or they would come back saying that it was not possible to obtain mortgage with my kind of profile.
I am an Australian PR holder, working in Gulf country and after reading online reviews of MAP loans, I approached them as a last resort. Michael was very sure and confident that I will be able to get the mortgage sanctioned and of the desired amount and he was true to every letter.
I can say that our journey with MAP loans in capable hands of Michael has been no less than a cake walk. I first contacted Michael in mid May’19 and by mid June’19 we had pre-approval letter (there was some delay on my part in providing documents). The disbursement too took place without any hassle and we were able to purchase our dream home. It was such a relief and moment of joy for our family, all thanks to Michael.
Michael kept us informed at every stage and weather it was a weekend or even if he was on vacation/travelling; our queries were promptly attended to with a smile and to utmost satisfaction.
I would also like to add one more thing. Some of the mortgage agents demanded fees but with MAP loans there is no such thing to be paid and there are no hidden costs/surprises.
I would highly recommend MAP loans, especially Michael to anyone seeking Mortgage. They are simply outstanding, trust them and all your mortgage worries will be taken care of.
All the Best Michael in your future endeavors and Thanks a TON once again. You are better than the Best.
Tom was BRILLIANT! As a newly single mum entering into the property market for the first time on my own, I really appreciated the way Tom was patient and understanding with my million and one questions and worries. He kept me calm and informed the whole way through. Absolutely recommend MAP loans to anyone that wants hassle free and totally friendly and personalised service. Bubbles for everyone!!
Finding a new home is overwhelming enough without worrying about getting the right home loan advice. I found MAP Home Loans after some research on google and managed to come across Michael. The service and support we received was invaluable; helping us navigate the home loan process, continuous support/questions (even the silly ones) and the ongoing ‘check-ins’ to make sure we were ok. It was also reassuring to know we had someone ‘on our side’ who was available for anything we needed in making such a big life decision. Not only would I recommend Michael to anyone else looking for mortgage advice, I will certainly be contacting him for any future needs. Thanks Michael!
We came across Map home loans during quite a stressful situation. Michael N. took our information and patiently understood the circumstances late on a Friday and gave us a breakdown of options on Saturday morning while explaining all the intricacies.
He got us our loan approved fully with the lender who would cater for our situation. There were updates all the way through until settlement and evem after settlement courtesy reminders. Highly recommend their services and many thanks Michael.