We pride ourselves on the quality of service we provide to our clients and we welcome your honest feedback.
What Our Clients Say:
Gemma and Darren
Thank you for all of your help, you have definitely made it a lot easier and less stressful for us!
We really appreciate how quickly you made everything happen.
Gemma and Darren were first home buyers purchasing their first home in Toowoomba, QLD. This was actually a reasonably easy loan to get approved. The primary issue was that Darren had taken unpaid leave for 6 weeks. This may not seem like such a big deal but in this case we were looking for a really sharp interest rate from a lender that has very very strict income verification policy.
The issue is that most banks work out income based on the year to date income. That is, total income earned to date annualised out to give an annual figure.
Darren was on circa 60k per year income. However, due to his unpaid leave, his YTD figure was only giving us an annualised figure of $25,000.
To combat this we provided the lender with;
1) PAYG summary for 2012 financial year, and
2) Letter from employer confirming dates unpaid leave was taken, and that this was taken at Darrens own request.
Loan was approved and Gemma and Darren moved in 3 weeks later and are now busily renovating!
after years of purchasing our home with Craig’s assitance, he still keeps us up to date with recent events, rate changes etc.. Excellent service Craig. Thank You.
I can not rate Craig highly enough! Not only the prompt and positive service we received but also Craig’s empathetic and positive nature made our transaction an absolute pleasure!
After waiting almost 5 months for another mortgage broker to unsuccessfully process our home loan, my husband and I had almost given up on buying our own property in Australia while he was on a 820 visa.
We contacted map on a referral from a work colleague and we were so surprised how easy it was!
Craig was fantastic throughout the whole process, always kept us up to date regarding all aspects of our loan and gave great advice.
Craig’s dedication to his job/clients seems to me, to be unsurpassed. Craig also organised our FHOG, while this was underway, I received constant updates on the progress of application, so we were never worried our settlement wouldn’t go smoothly.
I can not give Craig high enough praise!
He has made our first home ownership not only a possibility, but a breeze! I would recommend him with out any doubt!
Thanks again Craig, we will be forever appreactive!
Kellie & Naas
T and S
Craig, Thanks for all your work on this! I have moved all the stuff in and just settling in at the moment! Will be recommending you if I find out anyone is in the market!
Ken and Anja
Good Morning Craig How are you? We would just like to take this opportunity to say thank you for all your hard work in helping us buy our home, it is very much appreciated, you’ve helped us settle into Australia, and there’s smiles all round this end. You made it very straight forward for us, and smoothed over what seemed like a hard road, and for that, we are ever so grateful. If we’re ever in need of mortgage advice again, we’ll be sure you’re our first point of call, after all, we’ve got to keep you provided with challenges. Also, we would wholeheartedly recommend you to people, and will point them in your direction at every opportunity. Once again, thank you Warmest Regards Ken, Anja, Chloe, Torin and the bump?
Reyner and Deasy
Thanks Craig for all your help, patience, guidance, and continuous support throughout the whole process. You have done outstanding service, efficient in every way, and friendly all the time. We have never thought that we’d made it, but you’ve made it all possible. We are very satisfied and will definitely refer to you to our friends. All the best and God bless!
Em and Luke
Thanks once again for all you have done! Em and Luke
Steve and Ann Marie
Thanks a million for everything!!!! We moved in most of our stuff yesterday, and Steve is off work today working on the rest 🙂 We couldn’t have asked for a better mortgage broker – everything went perfectly. We’ll let you know when we are buying our second property haha! Ann-Marie & Steve
Just a quick email to say thank you for your help with the purchase of our new home. Despite the hiccups with the banks/valuers, the service you provided was unbeatable _ when we need the services of a broker again, we will be giving you a call.
Thanks for your help and I will recommend your services should anyone require them I talked to several brokers and none of them were able to explain the complexities involved like you were able to They were only interested in themselves and getting a signature!