We pride ourselves on the quality of service we provide to our clients and we welcome your honest feedback.
What Our Clients Say:
Justin Thom looked after my wife and me for our recent purchase of a home. We inspected many over approximately 9 months before. We went back and forth with approvals and appropriate loans.
Justin was not only extremely patient but clearly also gave the best advice for us, the client rather than him, the broker.
Real client-first attitudes can be extremely rare in the broker industry.
Throughout our recent property purchase Justin was thoroughly professional, provided regular updates and prompt service, and worked hard behind the scenes to ensure that the settlement was able to happen within few days. He is very resourceful and respond to my queries in detail and makes everything simple. I would recommend Justin to everyone without hesitation.
Kok Lim (Thomas)
Me and my family truly grateful to Craig for his professional advice in securing the loan, re-mortgage the house, liaise with the bank, saving through offset and so so much more. Craig not only knows his work in and out, he also guides us from the beginning till completion of all paper works, follow up every details, very dedicated and committed. I really appreciate his hard work to make this happening. Well done Craig, big thanks. Highly recommend Craig and his MAP Home Loans.
My case was helped by Monika Tran from MAP, who is awesome, really patient and helpful.
stated from half year ago, per-approval, final approval and until final settlement, Monika is been there all the time and trying her best to her and answering all the questions. Had good experience here, and will suggest to other friends.
My case was dealt with Justin Thom I found him to be extremely reliable and professional throughout what was a difficult purchasing and mortgage application process, I would recommend to anyone looking to apply for a mortgage from offshore to give serious consideration to using MAP, excellent service
Craig was the one to accept my case, and then passed on to Justin. They were both extremely easy to deal with and very helpful in the whole process. Justin was very reliable and quick when come to response my email and phone call. He even came to my house at dinner time just to explain everything to me. As a temperately resident, MAP home loans really understand my situation and guide me step by step in the process. I would recommend their service to anyone I know. Thank you.
Jeff & Julie
Craig is a fantastic mortgage broker and very easy to deal with.
He was extremely helpful and knowledgable when organising our current mortgage.
This is the second time Craig has looked after us with our home loan and we will definitely come back to Craig again should we require future home loans or advice.
We would not hesitate to recommend Craig to our family & friends!
From the very first inquiry I sent to MAP Home Loans, Justin Thom – Mortgage Advisor has been extremely attentive and efficient. My husband and I were on a visa awaiting permanent residency and he/Map Homeloans were one of the only companies willing to guide and help us purchase our first home in Australia. His extensive knowledge regarding visas and the Australian financial market confirmed we were in the best hands possible. It can be a stressful experience buying a house for the first time but Justin Thom was committed to helping us every step of the way answering every call and email straight away. He project managed our process by communicating with the bank and lawyers. He also took the time to explain every step which really makes a personal difference. A friend of mine used another broker from a different company but she had nothing but issues buying her house and had to chase for assistance, whereby Justin provided exceptional service throughout. I highly recommend him to anyone and everyone that is buying a house, car or requires financial planning.
Elvany & Oscar
We can’t thank Monika enough for her professional service and help with our first home. She makes sure we understand everything, make informed decisions and help make everything as smooth as possible. She replies promptly to all of our needs/ questions (even after hours) and her expansive knowledge has helped us greatly. We would recommend her to anyone anytime , thank you Monika!
Craig recently helped refinance my mortgage and I cannot speak highly enough of his professionalism, knowledge and willingness to help. I have dealt with a number of banks & brokers over the years and they could all learn a thing or two from Craig. He ensured that all my objectives were taken into account and was able to tailor advice that was appropriate to my circumstances. He kept in touch with me throughout the whole process and was always happy to answer all my questions. I sincerely thank Craig for all his help and look forward to working with him again in the future.