We pride ourselves on the quality of service we provide to our clients and we welcome your honest feedback.
What Our Clients Say:
As expatriates living in the Middle East we had no idea how we could secure our dream by purchasing property in Australia. My husband being South African and I Australian posed challenges with financial institutions when seeking loan approvals. An Internet search directed us to MAP Home Loans, whereby we emailed them hoping for the best. Within 24 hours we received a reply form Justin, completed our financial profile and were on our way to securing a loan. It couldn’t be easier and we couldn’t have been more excited.
We were blown away by Justin’s expert knowledge. From answering our multitude of questions, helping us complete the paperwork and even explaining various financial terms, we learnt very quickly just how brilliant he was at this specialised work. He had our trust from day one. Add to this his humble and down to earth nature, well, he really is quite extraordinary.
Justin spent countless hours attending to our file, always patient and excited to help. It really showed that he loves what he does and his spirit is contagious. He always assured us of his availability and often attended to our emails and skype calls after work hours. Whilst we of course wanted to respect his free time, there were a few occasions we needed to speak with him on weekends. One instance in particular, on settlement day, is worth mentioning. We will never forget how he went above and beyond ensuring the mistake was remedied. It was quite a serious mistake (from our Solicitor’s end, not MAPs) and yet there he goes, once more demonstrating his utmost dedication in helping us, ensuring the problem is fixed.
Justin works with professional laser like focus and his attention to detail is second to none. He is reliable, honest and always had our best interest at heart. From completing our profile, through pre-approval all the way through to our loan being granted, we had nothing to worry about. Behind the scenes Justin was even negotiating lower interest rates for us. Amazing!
Justin, we cannot recommend you or MAP Home Loans enough. Our review just doesn’t do you justice. It is because of you that we now have a place to call home when we return. You have given us peace of mind, calm and so much joy. We look forward to sitting on our deck, popping the “champers” and toasting you upon our return. Without you, our dream would not be possible.
Thank you Justin and thank you MAP Home Loans.
Thanks to Monika, I managed to own my first home! She managed to get me a 90% loan with reasonable interest rates even when I was on a 457 visa. However, to just mention the end product of what she managed to achieve for me would be doing her exceptional service injustice. Monika has been very professional and resourceful throughout her interaction with me. In addition, she was always available to provide knowledgeable advice when needed. Frankly, without her constant follow ups and reminders I would have been quite lost and clueless. Although she’s the only broker I’ve been with, I can safely say that she’s the best and would recommend her to anyone and everyone who would like to source for a housing loan. Thanks again Monika!
Annabel and Howie
Thank you MAP home loans, in particular Monika Tran, for guiding us through and allowing us to secure our first home. We’re both UK citizens on temporary visas (awaiting residency) and were eager to settle down in Australia. Right from the start of the journey Monika was magnificent at setting the tone and ultimately the goals every single step. As complete novices to this we owe a great deal to Monika and the team.
Sitting in our new home now, when all is said and done, we cannot believe how effortless the process was.
We look forward to the next few years and working with you again. Thank you and all the best.
Cathy and Leigh
Justin organised our home loan for us over 2 years ago, I am a UK Citizen and my hubby is NZ Citizen, we live in Australia. I am a temporary visa holder entitled to a mortgage and hubby is a permanent resident. We went to the banks, and other brokers over a number of months, but it seems that as our case was not straight forward, nobody wanted to help because either they couldn’t be bothered or they just didn’t know the Australia financial system. I typed in a plea into google and top of the search results was Map advertising that they could help with temporary visa holder or the more complicated loans, i rang as a last resort and Justin rang me straight back. He was totally aware of our situation and understood and explained why we were having problems and then proceeded to advise the bank that we are now with, that they were able to lend us the money, to which both we and the bank were extremely grateful. Justin is very knowledgeable, he got things sorted quickly and easily and to be quite honest is our saviour! Im not a big review writer, but I felt this was well deserved. Justin has recently helped us again saving more money on our mortgage repayments, and we are looking to work with him again in the very near future as we are looking to purchased an investment property.
Nicholas & Sarah
We have absolutely loved working with Craig, from obtaining our pre-approval, all the way through to becoming first home buyers! He has been incredibly helpful and is always ready to answer e-mails or phone calls at any time of the night or day, weekday or weekend! He has made the process so smooth and easy and we couldn’t have done it without him. It was wonderful to feel complete confidence in Craig’s recommendations/suggestions, and to be able to entrust the process to him. We highly recommend MAP Home Loans and can’t fault the services provided. Thanks so much Craig!
Shagain & Andrews
In our pursuit of a reliable mortgage broker, we stumbled upon MAP Home Loans online & left a voice mail for Monika. We haven’t met in person yet, but the assistance we received over phone calls & emails was incredible. We are greatly thankful to Monika for helping us make our dream home a reality. We realize that we couldn’t have done it, without the support we received from Monika in terms of wisdom, knowledge and advice. Customer service excelled in every possible way, thanks MAP Home Loans!
John and Meileen
We would highly recommend Monika Tran from MAP Home Loans. Monika was professional, highly knowledgeable and was always there when we needed advise and help. All other banks and brokers have said that it was not possible for us to get a loan (temp visa), Monika was able to find a way. In addition to this, we had very tight deadlines and complications with our loan, Monika was able to find a solution with the best possible outcome and was always quick to response to our enquiries. We really appreciate all you hard work and help in finding our dream home Monika! Thank you so much. Kind Regards, John and Meileen
I recently requested Justin at MAP to investigate refinancing our home loan. Not only did he make this happen in a timely and efficient manner, he also found a better home loan rate at a different lender. Justin answered all my queries throughout the refinancing process, and any questions about my new accounts after. I would not hesitate to recommend Justin and MAP Home Loans.
We found Justin from map home loans to be super helpful throughout the whole process of buying a house. It was great to feel like we had someone on our side we could trust who had so much knowledge and experience.
Gemma & Peter
This is the second time we have used Craig to assist us in purchasing a property and would highly recommend him to anyone. Craig is professional and friendly, he always kept us up to date on what was happening with our applications and we know he had our best interests in mind at all times.